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Missouri Medicare Select (HMO SNP) is designed to meet the needs of our Members and health care partners. In addition, we strive to meet the highest quality and safety standards. We follow standards developed by the National Committee for Quality Assurance (NCQA) to reach this goal.

The Missouri Medicare Select Quality Improvement (QI) Department has a mission to provide an effective, system-wide, measureable plan for monitoring, evaluating and improving the quality of care and services in a cost-effective and efficient manner to our enrolled Members and contracted providers.

  • Missouri Medicare Select’s mission, vision, and core values create the foundation for organizational QI.
  • Missouri Medicare Select uses quality assurance and performance improvement to make decisions and guide our day-to-day operations.
  • Missouri Medicare Select’s QI Program includes all business lines, partners, departments and services.
  • Missouri Medicare Select’s QI Program is comprehensive regarding systems of care, management practices, and business practices.
  • Missouri Medicare Select’s QI Program is data-driven and is guided by our five performance improvement pillars: People, Service, Quality, Finance, and Growth and the respective business drivers in each performance improvement pillar.
  • Missouri Medicare Select’s QI Program decisions are based on data, which is collected in a systematic format in alignment with our infrastructure and aggregated in Align360 – Missouri Medicare Select’s proprietary care management platform.

Quality Objectives

  • To improve the health status of Missouri Medicare Select Members.
  • To ensure access to high quality and safe health care services in the Missouri Medicare Select service area.

For more information about the Missouri Medicare Select Quality program, please call Member Services at 1-844-228-7934 (TTY 711). Calls to this number are free.

Our hours are 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday to Friday (except holidays) from February 15 through September 30.

Want more information about Missouri Medicare Select?

Call us at 1-844-228-7934 or TTY 711.
Our trained member service representatives are available from 8:00 a.m. to 8:00 p.m., or fill out this contact request form to have us call you.

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